Returns, refunds and warranty
This policy applies in addition to rights available under South African consumer law. Nothing in this policy is intended to limit a right that cannot lawfully be limited.
Seven-day returns
A customer may request the return of an eligible unwanted product within 7 days after delivery. Contact DRIVENOVA before sending any product back so that return instructions can be provided.
For an unwanted-product return, the product should be unused, undamaged and complete, with all accessories, manuals and original packaging included. The customer may be responsible for the reasonable direct cost of returning an unwanted product where permitted by law.
Products that arrive damaged, incorrect or incomplete
Contact us as soon as reasonably possible with the order number, a description of the issue and clear photographs. Where DRIVENOVA supplied the wrong product or a product arrived damaged or incomplete, we will assess the matter and provide an appropriate remedy.
Defective products and six-month warranty
DRIVENOVA products include a 6-month warranty from the date of delivery against qualifying defects in materials or workmanship. Where goods fail to meet applicable quality standards during this period, available remedies may include repair, replacement or refund in accordance with applicable law.
The warranty does not cover damage caused by misuse, incorrect connection, over-inflation, unauthorised alteration or repair, impact damage, liquid exposure, extreme heat, failure to follow supplied instructions, normal wear and tear, or use with an incompatible vehicle, battery, tyre or power source.
Return condition
Returned products must be packaged safely and should include every accessory supplied. A product may be inspected or tested to determine the nature and cause of a reported fault.
Return address
After contacting DRIVENOVA and receiving return instructions, eligible returns may be sent to:
DRIVENOVA
20 Spin Street
Parow Industrial
Cape Town
South Africa
Do not send a return before contacting us, as an unregistered return may be delayed.
Refund timing
Once a return has been received and approved, the refund will be processed using the original payment method where reasonably possible. Bank and payment-provider processing times may apply.
Start a return
Call 079 276 9623 or email kritzingerruan07@gmail.com. Include your order number, contact details, reason for return and relevant photos or video.