Shipping and delivery
DRIVENOVA uses The Courier Guy for delivery to the customer’s supplied street address.
Delivery fee
A flat delivery fee of R100 per order applies and is displayed during checkout before payment is completed.
Delivery timeframe
DRIVENOVA aims to deliver orders within 1–3 business days. Delivery estimates begin once an order has been confirmed and may vary depending on the delivery address, courier operations, public holidays, severe weather or other circumstances outside our reasonable control.
Order processing
Orders are processed on business days. Orders placed after normal processing hours, over weekends or on public holidays may begin processing on the next business day.
Delivery address
Customers are responsible for supplying a complete and accurate street address and contact number. The Courier Guy must be able to access the supplied delivery location. DRIVENOVA is not responsible for delays caused by incomplete or incorrect delivery information.
Tracking and delays
Where tracking is available, the relevant information will be supplied after dispatch. If an order has not arrived within the expected timeframe, call 079 276 9623 or email kritzingerruan07@gmail.com.
Damaged or missing deliveries
Please report visible delivery damage, missing items or an incorrect order as soon as reasonably possible. Keep the packaging and provide photographs where available so the matter can be investigated with The Courier Guy.
Business address
DRIVENOVA, 68 General Jaap Van Deventer Street, Cape Town, Western Cape, 7500, South Africa.