Privacy Policy

DRIVENOVA respects your privacy and processes personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 2013 (“POPIA”).

Who is responsible for your information?

DRIVENOVA is the responsible party for personal information collected through this store.

Address: 20 Spin Street, Parow Industrial, Cape Town
Email: kritzingerruan07@gmail.com
Phone: 079 276 9623

Information we collect

Depending on how you use the store, we may collect your name, delivery and billing addresses, email address, telephone number, order details, communications, device information, IP address, browser data and information collected through cookies or similar technologies. Payment information is processed through approved payment providers and is not necessarily stored directly by DRIVENOVA.

Why we process information

To create, process, deliver and support orders.
To communicate about payments, deliveries, returns and product support.
To prevent fraud, misuse and security threats.
To operate, analyse and improve the website and customer experience.
To comply with legal, tax, accounting and regulatory obligations.
To send marketing where permitted and subject to applicable consent or opt-out rights.

Who receives information

We may share relevant information with service providers that help operate the store, including Shopify, payment providers, The Courier Guy, hosting, analytics, communications, fraud-prevention and professional service providers. We share only information reasonably required for the relevant service or legal purpose.

International processing

Some technology and service providers may process information outside South Africa. Where applicable, we take reasonable steps to use providers and safeguards that support lawful protection of personal information.

Cookies

The store may use essential, performance, analytics and preference cookies. Browser settings can be used to restrict cookies, although doing so may affect store functionality.

Retention and security

Personal information is retained only for as long as reasonably necessary for the purpose collected, to resolve disputes, enforce agreements and meet legal obligations. Reasonable technical and organisational safeguards are used, but no internet transmission or storage method can be guaranteed completely secure.

Your rights

Subject to applicable law, you may request access to personal information, correction of inaccurate information, deletion where appropriate, objection to certain processing or withdrawal of consent. We may need to verify your identity before completing a request.

Marketing choices

You may unsubscribe using a link in a marketing message or contact us directly. Service communications relating to an order may still be sent where necessary.

Children

This store is not intentionally directed at children, and we do not knowingly collect children’s personal information without appropriate authorisation.